Shipping & Delivery

Processing times, US and international rates, tracking, duties and what happens if a parcel goes missing.

Last updated: November 2026

Orders are packed by hand and dispatched from our warehouse within 1–2 business days, Monday to Friday. Orders placed after 2pm Friday ship on Monday.

United States

  • Standard (3–5 business days) — free on orders over $150, otherwise $12.
  • Express (1–2 business days) — $25, ordered before 2pm ET.

Canada

  • Standard (5–8 business days) — $18 flat, free over $400.

Rest of the world

  • Europe (5–9 business days) — $28 flat, free over $600.
  • Asia, Australia and New Zealand (7–12 business days) — $32 flat.
  • Everywhere else — quoted at checkout by destination.

Remote destinations and PO boxes may take a few days longer. We do not ship to freight forwarders.

Tracking

You receive a confirmation email when the order is placed and a second email with a tracking number when it leaves the warehouse. Tracking usually starts updating within 24 hours of dispatch. If it has not moved after three business days, write to us and we will chase it.

Duties and taxes

US and Canadian orders are shipped with duties and sales tax calculated at checkout, so there is nothing to pay on delivery. For other countries, import duties and VAT are set by your customs authority and are the recipient’s responsibility. We declare the full order value; we cannot mark a parcel as a gift or understate its value.

Signature and delivery

Orders over $500 require a signature. If you would rather not sign, tell us before the order ships and we will note the release, but responsibility for a parcel left at the door then passes to you.

Lost or damaged parcels

If tracking shows delivered but nothing arrived, check with neighbours and your local carrier first, then email us within 14 days. We open a claim with the carrier and send a replacement while the claim is investigated. Damage in transit is our problem, not yours — photograph the box before opening if it looks crushed.

Contact us

Questions about this policy? Write to qiangxiong425@gmail.com. We answer every message within one business day, Monday to Friday.

ZECHEN ATELIER
Online only — no physical showroom.

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