Complimentary shipping over $150 · 30-day returns · two-year warranty
Contact
Email is the fastest way to reach us, and a person reads every message.
Write to us
We reply within one business day, Monday to Friday. Messages that arrive over the weekend are answered on Monday morning.
Send a message
What to include
- About an order — your order number and the email address you used.
- About a return — your order number and whether you want a refund or an exchange.
- About a damaged piece — photographs of the bag and the packaging, plus your order number.
- About a product — the name of the bag and your question about size, material or colour.
Before you write
Many questions are already answered here:
- Shipping & Delivery — rates, delivery times, duties, tracking and lost parcels.
- Returns & Exchanges — the 30-day window, how to start a return, refund timing and the warranty.
- Privacy Policy — what we collect and how to request your data.
Business enquiries
For press, wholesale or collaboration requests, write to the same address with “Press” or “Wholesale” in the subject line.
ZECHEN ATELIER
Online only — no physical showroom.