Complimentary shipping over $150 · 30-day returns · two-year warranty
Client Care
Everything you need after you order: how your bag travels, how to send it back, how to care for the leather, and how to reach a person.
Shipping
Orders leave our warehouse within one business day. Standard delivery in the United States takes 3–5 business days; express takes 1–2. Shipping is free on orders over $150. Every parcel is tracked and insured, and you receive the tracking number by email as soon as the label is created.
Returns and exchanges
You have 30 days from delivery to return or exchange any bag that is unused and in its original packaging. Returns in the United States are free; we email a prepaid label. Refunds are issued to the original payment method within 5 business days of the bag reaching us.
Warranty and repairs
Every bag is covered for two years against defects in materials, stitching and hardware. If something fails in normal use, we repair or replace it at no cost. Wear that comes from daily carrying — a softened handle, a slight patina — is not a defect; it is the leather doing what it should.
Out of warranty, we still repair: email us photographs of the issue and we will quote before any work begins.
Caring for the leather
- Store the bag stuffed with tissue, in the dust bag, away from direct sun.
- Wipe spills with a dry cloth; do not rub wet leather.
- Condition smooth leather twice a year with a neutral cream; keep suede dry and brush it with a soft brush.
- Let a wet bag dry at room temperature, never near a radiator or with a hairdryer.
Talk to a person
Email qiangxiong425@gmail.com with your order number. We answer within one business day, Monday to Friday.
ZECHEN ATELIER
Online only — no physical showroom.